Bank Of America Operations Analyst USD Wire 

United States, Virginia, Richmond 

422546513

Job Description:

You will be anreceiving multiple USD Wire calls throughout the day. Responsibilities include day-to-day analysis, research and resolution of varied problems including receiving 40+ calls per day. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training.

Required Qualifications:

• Must have strong inbound call center work experience in a fast pace environment.

• Experience receiving at least 40+ USD Wire calls throughout the business day,

• Exceptional Customer Service experience and excellent oral and written communication skills

• Typing and Data entry experience

• Excellent time management and prioritization skills, with ability to meet deadlines under pressure

• Experience with working independently and on teams

• Experienced with Microsoft Office Suite, especially Excel

• Experienced with managing multiple priorities and multi tasks

Desired Qualifications:

• Expert level Excel experience

• Working knowledge of payment investigations system ​

• Electronic Wiring and Financial industry experience

• Business, Finance, Accounting, Economics, or similar major preferred

Skills:

• Attention to Detail

• Customer and Client Focus

• Monitoring, Surveillance, and Testing Process

• Performance Management

• Research

• Adaptability

• Business Analytics

• Critical Thinking

• Reporting

• Written Communications

• Data Management

• Policies, Procedures, and Guidelines Management

• Process Design

• Process Effectiveness

• Strategic Thinking

1st shift (United States of America)