המקום בו המומחים והחברות הטובות ביותר נפגשים
Bank Of America Operations Analyst USD Wire United States, Virginia, Richmond 422546513
Job Description:
You will be anreceiving multiple USD Wire calls throughout the day. Responsibilities include day-to-day analysis, research and resolution of varied problems including receiving 40+ calls per day. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training.
Required Qualifications:
Must have strong inbound call center work experience in a fast pace environment.
Experience receiving at least 40+ USD Wire calls throughout the business day,
Exceptional Customer Service experience and excellent oral and written communication skills
Typing and Data entry experience
Excellent time management and prioritization skills, with ability to meet deadlines under pressure
Experience with working independently and on teams
Experienced with Microsoft Office Suite, especially Excel
Experienced with managing multiple priorities and multi tasks
Desired Qualifications:
Expert level Excel experience
Working knowledge of payment investigations system
Electronic Wiring and Financial industry experience
Business, Finance, Accounting, Economics, or similar major preferred
Skills:
Attention to Detail
Customer and Client Focus
Monitoring, Surveillance, and Testing Process
Performance Management
Research
Adaptability
Business Analytics
Critical Thinking
Reporting
Written Communications
Data Management
Policies, Procedures, and Guidelines Management
Process Design
Process Effectiveness
Strategic Thinking
משרות נוספות שיכולות לעניין אותך
