EY BMC Product Enablement Management-SMR-Sr Associate 

India, Kerala, Kochi 

421970003

Your key responsibilities

• Understand the marketing technology landscape within EY and deliver on the activities that we support as part of product success
• Ensure compliance to the agreed process and operational guidelines
• Handle tickets/tasks and projects assigned via the Zendesk ticketing system.
• Maintain 100% quality on the deliverables, ensure TAT is adhered to.
• Troubleshoot issues that is reported and work with SME’s and Technology team for escalation/resolution
• Effective management of product administration activities (workflow management, documentation, reporting etc)

Skills and attributes for success

• Experience in collaborating and working with cross-functional teams to plan, deliver and execute successfully.
• Should have good customer and technology-based support skills.
• Keep process, technical, operational and knowledge (of self) maintained / updated
• Should be excellent in communication (Verbal + Written)

To qualify for the role, you must have

• This role is ideally suited to an individual with 3+ -years’ experience working and supporting Marketing or corporate responsibility technology products
• Minimum of 2 years’ experience on a support helpdesk
• Good general knowledge of PC technologies e.g: Windows, MacOS, Office suite, etc
• Excellent written and spoken English language skill
• Contribute to the team through open and regular communication with peers / supervisors
• Good understanding of EY Ripples program
• Experience administering products which includes managing user access and customer management
• Track work pipeline and deliver as per defined SLA & commitments
• Quick thinker and fast learner so that he can adapt to our changing technologies
• Excellent in both written and verbal communication with stakeholders across geography
• Proven ability to coach junior team members

Ideally, you’ll also have

• Ability to think strategically/end-to-end with result-oriented mindset
• Ability to build rapport within the firm and win the trust of the clients

Technologies and Tools

• Software or Marketing technology products (Social, Web, Marketing Automation etc)
• MS Office tools (Word, Excel, IE); web/production technologies such as HTML, XML, JavaScript, and CSS

What we look for

• Analytical mind-set and problem-solving capability.
• Passionate about new technologies in the Digital Marketing domain
• Enthusiastic and self-motivated, with the ability to lead projects proactively.
• Meticulous attention to detail, with an overall passion for continual improvement.
• Innovative and creative, with a logical and methodical approach to problem solving.
• Credible and articulate, with excellent communication, presentation and interpersonal skills.
• Ability to think strategically and guide marketers of different level with the best practices and industry trends

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.