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EY BMC Product Enablement Management-SMR-Sr Associate 
India, Kerala, Kochi 
421970003

30.06.2024

Your key responsibilities

  • Understand the marketing technology landscape within EY and deliver on the activities that we support as part of product success
  • Ensure compliance to the agreed process and operational guidelines
  • Handle tickets/tasks and projects assigned via the Zendesk ticketing system.
  • Maintain 100% quality on the deliverables, ensure TAT is adhered to.
  • Troubleshoot issues that is reported and work with SME’s and Technology team for escalation/resolution
  • Effective management of product administration activities (workflow management, documentation, reporting etc)


Skills and attributes for success

  • Experience in collaborating and working with cross-functional teams to plan, deliver and execute successfully.
  • Should have good customer and technology-based support skills.
  • Keep process, technical, operational and knowledge (of self) maintained / updated
  • Should be excellent in communication (Verbal + Written)


To qualify for the role, you must have

  • This role is ideally suited to an individual with 3+ -years’ experience working and supporting Marketing or corporate responsibility technology products
  • Minimum of 2 years’ experience on a support helpdesk
  • Good general knowledge of PC technologies e.g: Windows, MacOS, Office suite, etc
  • Excellent written and spoken English language skill
  • Contribute to the team through open and regular communication with peers / supervisors
  • Good understanding of EY Ripples program
  • Experience administering products which includes managing user access and customer management
  • Track work pipeline and deliver as per defined SLA & commitments
  • Quick thinker and fast learner so that he can adapt to our changing technologies
  • Excellent in both written and verbal communication with stakeholders across geography
  • Proven ability to coach junior team members


Ideally, you’ll also have

  • Ability to think strategically/end-to-end with result-oriented mindset
  • Ability to build rapport within the firm and win the trust of the clients


Technologies and Tools

  • Software or Marketing technology products (Social, Web, Marketing Automation etc)
  • MS Office tools (Word, Excel, IE); web/production technologies such as HTML, XML, JavaScript, and CSS


What we look for

  • Analytical mind-set and problem-solving capability.
  • Passionate about new technologies in the Digital Marketing domain
  • Enthusiastic and self-motivated, with the ability to lead projects proactively.
  • Meticulous attention to detail, with an overall passion for continual improvement.
  • Innovative and creative, with a logical and methodical approach to problem solving.
  • Credible and articulate, with excellent communication, presentation and interpersonal skills.
  • Ability to think strategically and guide marketers of different level with the best practices and industry trends


What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success, as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.



EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.