Honeywell Lead Cust Exp Specialist 

India 

420972822

Lead Cust Exp Specialist

Our mission Responsibilities
Order entry:
Ensure good document control; Generate standard sales orders;
Requisitioning parts, materials, services;
Buyer experience / PO placement complete process
Coordination with all ISC factory for material readiness and expediting
Creation/extension materials and maintain price list;
Follow credit approval process (including dispute resolution); Execute Approved Special Pricing correction; Coordinate goods receipt of orders on delivery and out bound deliveries;
Logistics:
Coordinating with Freight forwarder for material pick and have complete knowledge on import and customs clearance
Coordinating with our ISC units for arranging deliveries;
Outbound & return logistics issues.
Data Analytics
Daily/Weekly/Monthly reporting
Great Excel/Macro/VBA skills
Skills:
Eager to learn and work in a changing and fast growing environment
Customer and action oriented
Self-motivated with good communication skills Proven organizational and self-motivation abilities Has a hands on approach
Interpersonal skills
Oral & written communication at all levels
English Fluent
Other Asia languages a plus
Willing to work in aggressive volatile environment
Knowledge:
Understands how different functions within his/her own organization interrelate to each other Understands the importance of health and safety in the workplace
Knowledge of Siebel/ SAP/ePSF/Oracle
Good standard of ability with Microsoft Office applications
Good experience in Excel/Macro/VBA is required

• Bachelor's degree in Business Administration/Graduate/ or a related field
• Minimum of 5 years’ experience in a Customer Services environment, preferably with Product order Management expertise
• Excellent communication and interpersonal skills

• Experience in the industrial automation industry
• Knowledge of customer experience best practices
• Proven track record of driving customer satisfaction and loyalty
• Ability to analyze data and identify trends
• Continuous improvement mindset

• JOB ID: HRD250531
• Category: Customer Experience
• Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
• Nonexempt