Honeywell Lead Cust Exp Specialist 

India, Maharashtra, Pune 

754121821

2.Principal Responsibilities

product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value

Other customer special requirements related to GBE/market

Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment (price discrepancy, credit holds, material exclusion, etc)

Covers order scheduling according to customer specific requirements as well as internal stock availability

Constantly facilitates removal / mitigation of roadblocks by proactively involving all parties to solve any issues that might arise between order entry and invoicing.

Performs regular backlog management activities to address customer requirements vs past due, blocked, incomplete orders and invoices, including system updates to reflect all order changes

Ensures accurate processing of performance rebates, special pricings and quotes

Continuous Improvement & Accelerator Operating System (HOS)

Applies AOS methodology, quality standards and process compliance in day-to-day activities

Highlights process deviations or exceptions, ensures best practice sharing and initiates process improvement opportunities where required

Based on business requirements, leads CX support of current projects related to process improvements, task automation, process standardization and data update. Provides inputs and serves as a POC for UAT when needed

Transition support

Getting familiar and managing the existing documentation as well as keeping it up to date (Value Stream Maps, SOPs, Transition checklists, RASIC and other). Identification of blind spots and potential risks.

Actively takes part in shadowing during the visit at the sending site – reviews the documentation and compares it with the tasks that are being done, gathers customers specific requirements, identifies backlog

Identification of ERP system/version used at the sending site and its initial analysis. Takes part in ERP migration – where applicable.

Supports SAP, Salesforce, InContact and any other necessary system implementation.

Builds professional relationship with the counterparts and related functions.

Acts as delegate & escalation point on simple cases on supervisors’ request

Supports the tier meetings ensuring progress across multi-functional areas

3.Must have:(Requirements)

Bachelor’s degree

Business fluent in written and spoken English (plus additional European languages based on market destination)

4+ years Customer Support and/or equivalent in supply chain / order management / order to cash related experience

High level of MS office skills (Excel, Word, Outlook, PowerPoint)

4.We value: (Skills)

Process documentation skills

Six sigma knowledge is a plus

Specialist user level for SAP, SFDC, InContact and/or other CRM/ERP tools

Experience with Customer tools/portals perceived as a plus

Incoterms & special Trade and Compliance knowledge including applicability and exceptions is a plus

Financial understanding of the OTC process is a plus

Excellent written and spoken communication skills (phone, mail, email)

Flexible individual with a high level of intercultural sensitivity, able to adapt to a quickly changing environment and drive continuous improvement

Demonstrated solution-oriented, pro-active “can do” attitude,Willingness and ability to work under own initiative

Self-motivated with assertive communication skills, positive and result oriented attitude

Well organized with good time management, result oriented

• JOB ID: HRD258871
• Category: Customer Experience
• Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
• Nonexempt