Uber Courier Operations Representative Uber Eats 

United States, West Virginia 

420827498

About the Role

Uber Eats was launched in Portugal in November 2017 and is now the most downloaded Food Delivery App. We are available in 100+ cities, delivering from over 7000+ stores (restaurants and others) and growing quickly!

What You ́ll Do

• Own of a portfolio of cities and be responsible for monitoring courier operational metrics, formulate and execute plans to improve their reliability;
• Support the launch of the business in new cities: ensuring that the right conditions are met on the supply (courier) side;
• Manage incentive strategies to boost partner acquisition and satisfaction;
• Resolve complex problems: as a subject matter expert on all courier-related processes;
• Manage projects and stakeholders: Prioritize tasks, escalate them to appropriate stakeholders, and drive them to resolution as necessary

- - - - Basic Qualifications ----

• Objection Handling: Able to cope with adversities with resilience and a #gogetit mindset and find creative solutions to engage with the marketplace
• Organizational skills: You’ll be handling many issues at once, as well as be on top of operational metrics of several different cities of different dimensions and needs;
• Problem Solving and Analytical Skills: Able to breakdown operational problems, think creatively to come up with different potential solutions and execute efficiently in an analytical manner
• Empathy and understanding of both eaters and driver partners alike: You will be an advocate for Uber's users
• Good communication skills: You're eloquent and able to manage effective communication with different internal and external stakeholders
• Team player. You’ll contribute to a synergistic work environment where people learn from one another and continuously improve processes on behalf of our marketplace users.
• Travel: You’ll be flexible to travel across the country when needed

- - - - Preferred Qualifications ----

• Expertise using Excel
• Great speaking, reading comprehension and writing skills, both in Portuguese and English
• A bachelor's degree and/or masters is preferred.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .