Fireblocks Senior Deal Desk Specialist 

United Kingdom, England, London 

419504068

As a Deal Desk Specialist, you will serve as a primary contact to our Sales and Customer Success organizations, supporting the development of customer quotes and navigating processes and procedures in our CRM. You will work across go-to-market and support teams to ensure transactions are processed in line with Company strategies and compliance requirements to enable durable, scalable growth.

• Provide internal support and guidance for Sales and Customer Success around topics such as deal structuring, order processing, order compliance, and other pre-conversion stages.
• Work with Sales, Customer Success, and Legal teams on contract issues and provide suggestions and assistance during the contract negotiation phase to ensure expected downstream outcomes.
• Support Sales and Customer Success in constructing complex quotes as required
• Ensure compliance with company policies and strategies
• Contribute to identification and improvement of processes, systems, and policies
• Participate in projects aimed at enhancements to the overall quote to cash process
• Work with Sales, Customer Success and Accounts Receivable teams to resolve customer disputes
• Establish collaborative relationships with Sales, Customer Success, and other Support functions to drive overall scalable growth

• 5+ years of experience in order management, sales operations, revenue operations, or sales support
• SaaS contract structuring experience
• Demonstrated participation in process improvement initiatives and/or project management experience
• Excellent interpersonal skills, including ability to articulate positions verbally and in written format and willingness to debate difficult issues
• Ability to excel in a fast growing / fast paced environment while still delivering accuracy and acting with urgency to manage deadlines
• Aptitude in understanding broader business and financial issues and managing multiple concurrent projects and tasks
• Meticulous attention to detail
• Experience working in NetSuite, Salesforce, CPQ and/or other cloud based ERP/CRM systems
• Advanced knowledge of Google Workspace and/or Microsoft Office