JPMorgan Payments Implementation Analyst 

United States, Illinois, Chicago 

418295199

If you are passionate about client facing and understand client requirements and care about delivering the implementation of new businesses, you have found the right team.

As an Implementation Analyst in Payments, you will work closely with clients, Sales, Product, Operations and Client Service to enhance global client satisfaction through seamless delivery of treasury solutions using robust tools and proven methodology, expert consultation, and client advocacy. Be seen as an innovative, passionate, and proactive partner in delivering a seamless end to end client experience.

You must be able to coordinate multi-disciplinary internal and client teams, in order to understand client requirements and to deliver the implementation of new business wins efficiently and on-time; you must be able to recognize issues and their severity, escalate to appropriate individuals/functions and own those that are appropriate. You will handle multiple deals/projects concurrently that may have competing priorities, resources, and timelines. You must work independently with minimal supervision, as well as partner with the larger project deal team.

Job Responsibilities

• Host scoping meetings with the client to ensure product and technical requirements are understood and satisfied in accordance wit the client’s business and technical needs as well as the firm’s capabilities
• Prepare Statement of Work outlining product implementation options and timeline
• Lead recurring project status meetings via conference call
• Use tracking tools and systems to document current project status, issues and risks for all active projects
• Service as an effective point of escalation on behalf of the client
• Support client during production migrations and production verification; coordinate with production teams to ensure all components are successfully migrated and provide timely status updates to the client and project team

Required Qualifications, Skills and Capabilities

• Possess excellent, fluent verbal and written communications to both clients and internal partners in English language
• Deliver exceptional client experience, while maintaining business requirements
• Advocate on behalf of the client to ensure client needs are met when working with business partners
• Recognize potential issues / concerns for the business and voice them in a professional manner
• Be a team player with the ability to build strong cross-business relationships
• Establish working relationships and routinely interface with business partners, subject matter experts, Sales, Products, Operations and Client Service as needed
• Possess University degree (graduate or in progress)

Preferred Qualifications, Skills and Capabilities

• Project Management experience
• Client facing experience
• Cash Management and Treasury knowledge

Work Schedule

• This hybrid role requires going in to the office three days a week with two day flexibility to work from home, subject to change