Honeywell Lead Tech Support Specialist - Building Automation Systems 

Mexico, Mexico City 

417959201

In this role, you will impact by ensuring the successful completion of projects, enhancing support efficiency, and contributing to the continuous improvement of processes. By providing technical support and guidance, you will help Honeywell maintain its position as a global technology leader, delivering high-quality solutions that improve the quality of life for people around the world.KEY RESPONSIBILITIES

• Serve in a support role for Multisite customers for escalated incidents
• Be able to prioritize ticket management
• Provide Advanced Customer Support on installed Hardware and Software
• Provide Advanced Customer Support for Refrigeration, HVAC and Lighting Control Systems
• Create & Manage Installation and Repair Work Orders
• Mentor and Train Jr. Field Service Representatives
• Provide advanced troubleshooting principles, practices, and procedures
• Mentor and train other staff members
• Communicate and translate technical information to non-technical end users
• Create, track, and maintain reports and provide updates to management.

YOU MUST HAVE

• High School Diploma, or equivalent. Some experience in the field.
• 2 years of Experience in the Building Automation, Commercial Construction and or Refrigeration fields
• 2 years of Demonstrated Hands-On computer skills (loading software packages and troubleshooting errors)

WE VALUE

• Bachelor's degree in management, Computer Science or a technology related discipline
• Experience in the industry is preferred.
• Excellent interpersonal and verbal & written communication skills
• Strong continuous improvement mindset, strong leadership impact
• Experience with Salesforce.com and SharePoint
• Demonstrated experience with Knowledge Management & Call Center Management
• Good administration skills

• JOB ID: HRD257024
• Category: Customer Experience
• Location: 1602 E Central Ave, Suite 30,Bentonville,Arkansas,72712,United States
• Nonexempt