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You’ll make a difference by:
You will work closely with the Service Delivery Managers of Hire-to-Retire and the Operational Excellence (OPE), Operational Quality Control (OQC) and RIC teams supporting the business line.
You will enable deployment and continuous improvement of quality, data privacy and risk & internal control systems
You will support the design and deployment of risk & internal control systems to meet relevant internal and legal regulations
Review processes to ensure risks are identified, and appropriate controls are designed
You will execute audit programs (including certification where applicable) and assessments
You will support and guide the business in effective process / operations management techniques and quality tools as required (Problem solving, Risk analysis, FMEA, RCA, etc.)
Your success is grounded in
Bachelors / Master’s Degree.
5year - 10 years of experience into Quality Management or comparable experience
Risk & Compliance or comparable experience
Knowledge of Agile, Lean, Six Sigma and quality management methodologies would be a plus
Knowledge of back-office HR Processes would be a plus
Knowledge of ISO 9001 2015 and ISO 22301 2019 would be a plus
Experienced in Root cause analysis and Corrective action management
Experienced in coordinating and supporting implementation of multiple process improvement projects in service industry
Proficient in English
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
This role is based in. You’ll also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come.
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