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US Bank Equipment Finance Account Services Representative 
United States, Texas, Marshall 
4165933

16.07.2024
Job Description
If you are interested in building strong relationships and growth opportunity, then this position is in alignment with your career goals and objectives. EF Servicing Loss Mitigation has an opening for an Account Services Representative. This position requires excellent verbal and written communications skills, attention to detail, critical thinking and leadership proficiency.
Main Functions
  • Monitor payment due dates and Initiate contact with customers via phone, email and mail to follow-up on scheduled payments
  • Preparation of agreements to document customer hardship agreements and maintain documented notes of customer communications. Performs Other loss mitigation responsibilities as assigned
  • Establishes and maintains great working relationships with assigned business accounts, serving as the main day-to-day contact between program administrators or relationship managers.
  • Answers, research, and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction.
  • Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions.
  • Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics.
  • Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates. Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery.
  • Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods. Answer questions that customers may have about their agreements. Responsible for processing of payments received via phone, providing system posting instructions, and tracking of payments
Basic Qualifications
  • High school diploma or equivalent
  • Typically, three to five years of customer service experience
Preferred Skills/Experience
  • Effective verbal, written, and interpersonal communication skills
  • Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
  • Effective telephone skills including listening and demonstrating courtesy, empathy, and accuracy
  • Thorough knowledge of all relevant operational processes and procedures and company products and services
  • Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc.
  • Ability to perform interest calculations and account adjustments
  • Strong analytical and problem-solving skills
  • Ability to manage multiple tasks/projects and deadlines simultaneously

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.29 - $27.02 - $29.72 Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.