Microsoft Technical Support Engineer 

United States 

413752809

Required Qualifications:

5+ years technical support, technical consulting experience, or information technology experience

OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience

Other Qualifications:

Ability to meet Microsoft, customer and / or government security screening requiremants are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required tp pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government clearance.

• Microsoft Dynamics 365 (CRM) Experience or a Developer focused background would be beneficial but not essential.
• Knowledge of other Microsoft stack technologies would be appropriate instead (such as SQL Server, IIS, ADFS, Exchange, Visual Studio).
• Ability to take Technical Leadership in one specific product or area of business processes.

• B.S. degree in C.S. or E.E. or equivalent experience
• Experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education
• English Language: fluent in reading, writing and speaking. If English is not native language, proficiency test results is a plus (e.g. TOEFL, TOEIC, Cambridge English Exams)
• Bilingual – preferred though not required: Spanish, French, and Portuguese.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

• Embody our and