Rapid7 Technical Support Engineer 

United States, Florida, Tampa 

722595332

In this role, you will:

• Support customers successfully setting up and troubleshooting any issues within their vulnerability scanning infrastructure

• Create innovative workflows to analyze large log files in order to get to the bottom of any reported issues

• Using the many resources available to our Support team to learn, troubleshoot and reproduce customer issues

• Work closely with various teams located locally and globally including Engineering and Product to help drive a resolution to customer issues

• Learn and expand your knowledge of the our Vulnerability Management Platform to become a subject matter expert

• Troubleshoot investigations and identify defects or false positive alerts
  

The skills you’ll bring include:

• Demonstrable command of administering multiple operating systems (Linux, Windows, MacOS)

• Understanding of log analysis methods (using regex to debug large log files)

• Demonstrable usage of packet inspection, pcaps, Wireshark, Procmon

• Troubleshooting and understanding of network architecture

• Excellent problem solving and critical thinking skills

• Fantastic verbal and written communication