SAP Engagement Manager 

India, Karnataka, Bengaluru 

413063682

KEY AREAS OF RESPONSIBILITIES AND TASKS

• Lead Premium Engagement program
• Lead analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
• Lead engagement planning of Premium Engagement services to customer situation/requirements, solutions, create a value proposition, secure customer alignment, contracts, including working with account teams, solution or industry experts, partners, executives, and delivery support teams
• Lead engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting & presentations, resource staffing, procurement, contract management, and services delivery
• Lead engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops

We are looking for someone who meets the following requirements:

• Strong SAP business and technical solution architecture expertise.
• Strong facilitation, negotiation, and de-escalation skills
• Excellent written and spoken communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy and professionalism
• Highly customer service oriented with strong customer management skills
• Ability to build trust-based relationships and strong networks in customer IT/Business and SAP Ecosystem
• Proven problem-solving skills and strong work ethic are required
• Open to travel
• Bachelor and/or Master’s degree, preferably in business / economics / computer science / mathematics
• Language: fluent English, and Dutch is preferable

WORK EXPERIENCE

• 10+ years of hands-on experience with SAP’s Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party and/or Partner Technologies.
• Experience with SAP S/4 HANA, and/or SAP Business Technology Platform, and/or SAP cloud LoB’s preferred.
• SAP project management, value management, and quality management practices
• Experience leading design, implementation, and change management projects
• Pre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experience
• Experience working with c-levels, senior leaders, influencers, and trusted advisors

LOCATION - This role is based in the Netherlands because of customer proximity requirements and we can only consider candidates which will not require a relocation.

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