Primary responsibilities:- Understand the needs and objectives of our customers, and then design a technical solution which can build a new customer service or solve customer business problems
- As a trusted advisor, provide Technical expertise through sales presentations, Solution designs, Solution demonstrations, Proof of Concept tests
- Design differentiating solutions and articulate business value of F5 Solutions
- Provide solution designs and suggest technical configurations
- Develop and maintain a high level of technical knowledge of F5, the relevant industry and Sales aptitude
- Participate in the development and support of content (presentations, VP’s, use cases…) for customers and partners
- Foster a collaborative, team-based environment, sharing best practices and success and building positive relationships
- Maintain knowledge of competitive landscape and share knowledge
- Actively utilize SE tools: Salesforce.com, sharepoint, email groups, and other SE Readiness programs
- Understand and effectively utilize F5 organizational resources
- Effectively negotiate and pursue conflict resolution
- Uphold F5’s Business Code of Ethics; promptly reporting violations of the Code or other company policies
Customer sales activities includes:- Proactively develop relationships with technical teams in her/his accounts, complementing the efforts of her/his team’s account manager
- Articulate the F5 Sales Strategy, Messaging and Positioning of F5 solutions and their value proposition to address customer business outcomes
- Identify, qualify and drive opportunities from the technical perspective
- Help figure out viability of opportunity and map out political structure
- Deliver sales pitch/whiteboards at technical and CxO level
Post-sales activities include:- Understand and follow F5’s support case critical issue process
- Partner with the F5 Technical Support, guiding customers and partners on how they can more quickly resolve their cases
- Always keep a “Customer Obsession” mentality and attitude
Knowledge, Skills and Abilities:- Excellent written and oral communication skills in her/his native language and in English
- Excellent presentation skills
- Proficient knowledge in Industry and F5 Networks-targeted technologies (Security, Cloud)
- Proficient knowledge in Network & Multi-Cloud Design
- Experience with Networking technologies (switching & routing), SNMP, and syslog
- Experience with Identity Management and Federation technologies (AD, Radius, TACACS+, LDAP, SAML, OAuth)
- Experience with Network Security (Firewall, IDS/IPS, Access Control)
- Experience working with Application Security (WAF)
- Experience with DNS, HTTP, SSL & TLS, TCP/IP
- Demonstrate knowledge in:
- Configuration and troubleshooting of servers
- Network and Server Virtualization Technologies
- Active Directory & Domain Design
- Programming/scriptinglanguages such as Python, TCL, Java, Perl, C/C++, etc.
- Automation and Orchestration tools, such as Chef, Ansible, Puppet, Terraform, etc.
- AWS, Azure & Google Cloud Platforms
Qualifications:- 8+ years related industry experience
- 5+ years pre-sales experience, working with channels partners
- BS/BA or equivalent work experience
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.