3M CO Senior Analyst - Customer Issue Resolution German Dutch m/f/ 

Poland, Lower Silesian Voivodeship, Wrocław 

410926284

The Impact You’ll Make in this Role

Here you will make an impact by:

• End-to-End CIR (Customer Issue Resolution) Management –customer management and issue management related to billing, collections and complaints to secure timely payment and short cycle time for customer complaints
• Efficiently building credibility and trust with customers and businesses through timely and accurate CIR process delivery
• Interpreting policies and regulations, investigates problems, and communicating with other departments and providers to research and resolve issues, identify and implement service solutions
• Working independently and proactively, with general support and prioritisation defined with themanager/supervisor
• Demonstrating a proactive, ownership mindset to managing your customers to achieve team goals

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Minimum 2 combined years of customer service, finance, supply chain or sales experience
• Experience with customer service processes and systems – SAP and Salesforce
• Advanced English B2+
• Advanced Dutch and/or German B2+

Additional qualifications that could help you succeed even further in this role include:

• Strong Microsoft Excel skills, including the ability to build conditional formulas, VLOOKUP’s, pivot tables, create macros, and manage large data sets
• Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills
• Flexible nature with the desire to expand knowledge and experience as opportunities arise
• Strongly deliver and follow Team KPI targets in timely and efficient manner
• Account receivables (AR) knowledge and experience as an additional asset
• Excellent verbal and written communication skills
• Demonstrated problem solving, reasoning, and analytical skills

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope

• Private medical care
• Life insurance
• Retirement scheme
• Multisport card
• Opportunity to work globally as part of an international organization
• Work in a respectful, inclusive and friendly environment with open door policy
• Professional training and onboarding package
• Supporting your professional development, possibility to gaincertifications/co-foundingstudies
• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
• Internal integration events
• Holiday Bonus

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.