3M CO Senior Analyst - Customer Issue Resolution Dutch m/f/x 

Poland, Lower Silesian Voivodeship, Wrocław 

298164939

The Impact You’ll Make in this Role

Here you will make an impact by:

• End-to-End CIR (Customer Issue Resolution) Management – handling customer issues related to billing, collections and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints.
• Efficiently building credibility and trust with customers and businesses through timely and accurate CIR resolution processing.
• Interpreting policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions.
• Using strong analytical skills to interpret information, examine variables, conclude, and assess alternative methods. Most complex problem solving may require the use of increased judgment to handle some variations in conditions or operations, making decisions based on selecting from alternative courses of action using greater adaptation to circumstances when necessary.
• Demonstrating a proactive, ownership mindset to managing your customers to achieve team goals.

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Minimum 2 years of experience in Customer Issue Resolution, Complaints handling, Collections or AR

• Advanced English and Dutch (min. B2)

• Experience with customer service processes and systems – SAP and Salesforce will be a big advantage

• Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills

• Advanced Microsoft Excel skills, including the ability to build conditional formulas, VLOOKUP’s, pivot tables, create macros, and manage large data sets

Additional qualifications that could help you succeed even further in this role include:

• Excellent verbal and written communication skills

• Demonstrated problem solving, reasoning, and analytical skills

• Flexible and detail oriented

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

• Private medical care
• Life insurance
• Retirement scheme
• Multisport card
• Opportunity to work globally as part of an international organization
• Work in a respectful, inclusive, and friendly environment with open door policy
• Professional training and onboarding package
• Supporting your professional development, possibility to gaincertifications/co-foundingstudies
• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
• Internal integration events
• Holiday Bonus

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.