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Microsoft Technical Support Engineer 
Portugal, Lisbon 
409753944

18.06.2024


Required/Minimum Qualifications (RQs/MQs)

  • Multiple years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
  • Knowledge of container technology and fluency in Kubernetes
  • Experience with Core Linux administration (boot process, file systems, network device and protocol configuration)
  • Understanding of the Networking OSI model and related concepts

Additional or Preferred Qualifications (PQs)

  • Microsoft Technology Certifications or CK A/AD/S
  • Knowledge of Microsoft Cloud
  • Knowledge of Open Shift, or Redhat technologies
  • Knowledge of Windows Operating System and Virtualization concepts
  • Knowledge of networking concepts including VIPs, NAT, DNS
  • Knowledge of container specific networking concepts such as CNI
  • Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.)

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Responsibilities

Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements