Microsoft Technical Support Engineer 

Portugal, Lisbon 

392241942

Required
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
• Knowledge of MS Office Applications (Word, Excel, PowerPoint)
• Understanding of client, server, networking, and Internet technologies fundamentals.
• Database skills for SQL Server Development , SQL Reporting services.
• Experience in network operations, software support or I.T. consulting.
• Candidates must also have strong customer service, accurate and logical problem solving, communication skills, and the ability to work in a team environment.

Experience in one or more of these areas desirable
• Knowledge about the following areas in SharePoint
o User Administration
o Site administration
o Shared Service Provider Administration
o Service Applications.
o OCSI – Office Client Server Integration).
o Troubleshooting issues with Office Web Access.

Language Qualification

Fluent English and Portuguese and any other European/Spanish Language would be a plus.

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements