Key Job Responsibilities and Duties:
Provide insights, conduct independent research, collect and analyse behaviour through a variety of qualitative and quantitative methods, and help translate these insights and trends into product improvements.
Build strong collaboration with and facilitate and influence discussions within multidisciplinary teams, including Product, UX, Marketing, Strategy, Analytics and Engineering, to validate and identify trends and connections across data sources and connect disparate data points across customer insights and other business data.
Support a user-centred design approach by collaborating closely with your UX, product team and others in the business.
Be the users' advocate, ensuring their needs are central to design and development decisions.
Take guidance from Seniors within the business to improve on research quality, and other craft improvements.
Test out new ways of gathering consumer insights through new research tools or mixing methods.
Qualifications & Skills:
3+ years' (UX) research delivery in a consultancy, agency or in-house setting
Masters or PhD in psychology, social sciences, HCI, Statistics, Economics or a related quantitative or qualitative field, or equivalent practical experience.
Experience with primary and secondary research methods
Experience with designing and implementing (UX) Research projects with a great degree of autonomy
Knowledge and practical experience of using a variety of (UX) research methods (qualitative and quantitative), with a strong awareness of their merits and weaknesses.
Strong analytical skills, with a demonstrated ability to distill the output of complex and disparate datasets
Excellent communication and presentation skills
Working knowledge of statistical analysis software, such as SPSS, R or JMP
Confident and flexible communicator who is comfortable in a multi-disciplinary environment
Experience working in Banking, Scaled FinTechs or B2B Financial Regulatory Technology is desirable
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Application Process:
This section should provide:
Let’s go places together:
This role does not come with relocation assistance.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
