Walmart USA Senior Design Researcher 

United States, Arkansas, Bentonville 

407264391

What you'll do...

• User Discovery & Research
  • Conduct qualitative and quantitative user research (interviews, surveys, contextual inquiries) to uncover user behaviors, needs, and pain points.
  • Develop user journeys, storyboards, and mapping techniques to visualize research findings.
  • Analyze existing data sources (e.g., web analytics, user surveys, customer support interactions) to identify gaps between business expectations and user experience.
• Design Research & Data Analysis
  • Propose and refine research hypotheses to guide project planning and execution.
  • Implement rigorous data validation processes to ensure accuracy and reliability.
  • Translate research insights into actionable recommendations that inform design decisions and business strategies.
• Stakeholder Management & Functional Partnership
  • Identify, map, and analyze key stakeholders, understanding their technical needs and business contexts.
  • Engage with both internal and external partners to share insights and align on research objectives.
  • Prepare clear, concise, and fact-based reports to build consensus and drive cross-functional collaboration.
• Usability Testing & Iteration
  • Design and execute user acceptance tests (alpha, beta) to validate design assumptions.
  • Develop comprehensive testing scenarios, documentation, and guidelines to support iterative design improvements.
  • Leverage testing outcomes to optimize user experience and process efficiency.
• Influence & Leadership
  • Communicate complex research insights effectively through verbal, nonverbal, and written mediums.
  • Build and maintain productive relationships with team members and business partners.
  • Foster a culture of respect, integrity, and continuous learning to drive team performance and customer satisfaction.
  • Act as a servant leader by guiding peers, mentoring colleagues, and supporting organizational best practices.
• Customer Focus & Strategic Impact
  • Understand customer and business problems through journey mapping and process optimization.
  • Anticipate product enhancements by identifying risks and opportunities in the user experience.
  • Deliver value-driven insights that align with the company’s mission of customer-centric innovation and operational excellence.

Expected Qualifications

• Education & Experience
  • Bachelor’s or Master’s degree in Human-Computer Interaction, Design, Psychology, Sociology, or a related field.
  • Proven track record (typically 3+ years) in user research, design research, or a similar role in a dynamic, multi-stakeholder environment.
• Technical & Research Skills
  • Expertise in qualitative and quantitative research methods, including user interviews, surveys, and usability testing.
  • Proficiency in data analysis techniques with experience in analyzing web analytics, user data, and customer feedback.
  • Familiarity with modern design research tools and frameworks for mapping user journeys and creating storyboards.
• Stakeholder & Communication Skills
  • Strong ability to identify and engage key stakeholders across diverse functional areas.
  • Excellent written and verbal communication skills, with the ability to present complex insights in a clear, concise manner.
  • Experience in building consensus and influencing cross-functional teams to adopt data-driven insights.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see

Sunnyvale, California US-08479:The annual salary range for this position is $117,000.00-$234,000.00 Bentonville, Arkansas US-10160:The annual salary range for this position is $90,000.00-$180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: - Stock Minimum Qualifications...

Option 1: Bachelor’s degree in computer science, engineering, or related area and 5 years’ experience in product management. Option 2: 7 years’ experience in product management or related area.
Preferred Qualifications...

2501 Se J Street Suite 6, Bentonville, AR 72712-7722, United States of America