Salesforce Account Specialist 

Mexico, Mexico City 

406909639

Job Category

Job Details

• Engage with prospective and current customers to qualify product fit via multiple channels
• Understand the prospect’s business needs, challenges, and the outcomes they are looking to achieve to act as a trusted advisor and provide best practices
• Consistently work towards our goal of increasing our customer satisfaction level and providing an exceptional customer experience
• Become a Salesforce product expert to articulate feature functionality and how it maps to customer needs
• Present and demo business value of various products to customers clearly and confidently, tailoring individual demos to their needs
• Act as the frontline for technical issues and route to Support when appropriate
• Handle initial billing and licensing questions and issues and raise as appropriate
• Partner with existing distribution teams efficiently to ensure customer success pre and post sale
• Identify and make recommendations to drive improvements across product and process
• Field, address, and detail inbound inquiries from customers via telephone, chat, cases, and email
• Ensure customers adopt and drive maximum value during the trial and onboarding phase
• Negotiate contract terms and assist customers with online purchases, contract restructures, and contract modifications
• Help contribute to our team goals of driving time to value
• Actively take part in specialised projects
• Redirect and raise technical and billing inquiries as needed
• Be innovative and identify and make recommendations to drive improvements across product and process
• Record customer interactions in Salesforce CRM software
• Contribute to the high performing culture

• A willingness and ability to “dive right in”, self-learn, be effective, make a difference and retain product knowledge
• Determination to meet and exceed sales and customer satisfaction goals month over month
• Basic troubleshooting skills, perseverance, empathy, and persistence
• Communicate and empathize with all levels of customers, executives, end users, and developers
• Effectively multi-task and balance priorities
• Top-notch written and verbal skills—English required
• Ability to thrive in ambiguity and work in a fast-paced, changing environment
• Effective time-management skills
• Flexibility to support multiple customer service channels and deliver effective resolutions
• Demonstrates high degree of determination and accountability

• Undergraduate degree or equivalent work experience preferred
• 2+ Years Sales or relevant customer-facing experience
• CRM experience is a plus

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