Boston Scientific Customer Care Representative Nordics 

Sweden 

406465453

About this role

This role offers a permanent position and weekly hybrid working from our Helsingborg office (3-days in the offer per week, 2-days remote).

Your key responsibilities will be:

• Interacting with customers across channels and platforms and coordinating with all internal stakeholders.
• Understanding customer pain points, anticipating their needs, and delivering personalized experiences that build trust and loyalty.
• Manage and oversee the Esker platform and EDI portals.

• Respond promptly to customer inquiries, including order details, delivery status, and return requests.
• Process specialized orders not handled by the standard order processing team.
• Support the central order processing team with any questions or issues.
• Resolve customer disputes efficiently and fairly.
• Contribute to ongoing improvements in customer service operations by following established procedures.
• Ensure a high level of customer satisfaction by delivering prompt, professional, and responsive support.
• Foster positive customer relationships by addressing concerns effectively.
• Handle incoming calls and provide professional, friendly support to clients.

What we are looking for in you:

• 3-5 years of experience in a similar customer service role, ideally within the Med-Tech industry.
• Excellent verbal and written communication skills.
• Strong phone handling skills and a customer-focused approach.
• Proficient with SAP, Esker, Salesforce/Service Cloud, and general computer applications.
• Experience with e-commerce systems, preferably in the Med-Tech or healthcare industry.
• Comfortable communicating (spoken and written) in English and an additional Nordic language, both at a working professional proficiency or above.

Additional Skills:

• Strong commitment to customer service and client satisfaction.
• Excellent interpersonal and communication skills, especially over the phone.
• A team player who enjoys collaborating with others.
• Quick learner and understand new procedures.
• Highly organized, reliable, and detail oriented.
• Adaptable and open to change, with a proactive mindset.
• Can take initiative and solve problems effectively.
• Versatile and can work independently on various tasks and tools.

What can we offer you:

• Attractive salary and benefits package.
• Weekly hybrid working schedule from our office in Helsingborg.
• Working within an international, proactive and innovative environment.
• Upskilling and mentoring with a company investing in the professional and personal development of its people.
• Company with a purposeful mission.
• A permanent position.