Capital One Principal Associate UX Designer 

United States, New York, New York 

406299735

11 West 19th Street (22008), United States of America, New York, New York Principal Associate, UX Designer

What You’ll Do:

You’ll be asked to handle a variety of responsibilities, including:

Collaboration & Connection

• Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences

• Participating in translating complex ideas into understandable concepts that evolve and enhance the product experience

• Advocating for the customer through human centered design methods, including: discovery, research, whiteboarding sessions, and user testing

• Championing prioritization of design centered product enhancements grounded in research and analysis

• Connecting with design community peers by learning, sharing, and teaching

• Working with partners and teams across various geographie

• Embracing and advocating for an experience mindset - this is as important to the work as the results

• Participating in hiring by reviewing resumes, conducting interviews and attending consensus

Discovery & Delivery

• Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities

• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams

• Participate in end-to-end product design by:

  • Working with researchers to understand customer needs and define opportunities through usability and empathy studies

  • Creating process and user flows, wireframes, journey maps and interaction models, resulting in low to high fidelity prototypes

  • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines

  • Supporting effective storytelling and presentation of visual concepts to various stakeholders

  • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications

• At least 4 years of experience with user experience design and user experience research

Preferred Qualifications

• Bachelor’s degree or military experience

• Advanced degree, trainings, or certifications in User Interface design

• Designing for cross-channel experiences

• Experience working within an established design system

• Experience designing for cross channel experiences

• Comfortable working with a variety of business partners and delivering outcomes

• Familiarity with design and prototyping tools, such as Sketch and/or Figma

• Experience working within an established design system

New York City (Hybrid On-Site): $134,100 - $153,000 for Pr. Associate, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.