GE HealthCare Service Program Manager 

Mexico, Mexico City, Mexico City 

406121328

Serve as the primary point of contact for Scion Health to GEHC for all matters relating to the Service Partnership, building a long-term, strategic alliance with all levels of the customer to exceed contractual obligations and add value.

Implement robust processes and formal reporting arrangements to track and monitor programmatic and project progress against agreed plans and agreements (e.g., KPI metrics, project and operational risk, cost and program reports, variation process/control).

Establish internal and external operational mechanisms to manage long-term project liabilities and profitability, ensuring safety, quality, and profitability objectives are met.

Act as a customer advocate to internal management, maintaining awareness of all program issues. Work closely with other GEHC businesses and account management teams to ensure clear communication throughout the enterprise.

Represent GE Healthcare in all service and project-related business and contractual discussions with the customer, ensuring timely completion of all appropriate contract documents such as acceptance certificates and variation agreements.

Organize and support program, technical, and operational reviews with the customer, generating regular program updates for internal management.

Lead efforts to drive operational excellence and efficiency opportunities with the customer and GE Healthcare. Collaborate with the customer to develop and communicate best practices across the enterprise.

Bachelor’s degree

Project/Program Management or Service Leadership experience desired

Strong communication skills to synthesize complex issues and communicate clearly

Demonstrated ability to energize, develop, and build rapport at all levels within an organization

Willingness to travel 25%

Strong knowledge of healthcare biomedical programs

Strong analytical skills and business acumen (i.e. knowledge of healthcare service lines, P&L centers, balance sheets, capital & operational planning)

Experience working in the Healthcare industry including interaction with hospital administration (i.e. account management, relationship-building experience)

Experience in client-facing role such as consulting, project management, or process improvement (Six Sigma/ LEAN) while serving as advocate for client’s needs

GE Healthcare Diagnostic Imaging & Clinical Services experience

Experience working in a highly-matrixes environment, effectively influencing and persuading others to achieve GEHC goals defined in client growth strategy

Experience anticipating challenges or roadblocks and successfully mitigating those risks while achieving desired outcomes for client and GEHC

Experience maintaining flexible approach when faced with business or client course corrections (i.e. client cost-out initiatives, industry economic conditions, healthcare reform legislation, etc.)

Experience working with GEHC products and servicing