Red hat ESM Program Manager 

Mexico, Mexico City, Mexico City 

73335939

What you will do

• Collaborate with strategic partners to ensure effective communication and execution of the ESM program.

• Utilize expertise in creating project plans and schedules using tools such as Microsoft Project or Smartsheets.

• Develop and maintain detailed project plans to ensure successful execution.

• Collaborate with cross-functional teams to ensure seamless integration and execution of deliverables.

• Maintain effective working relationships, follow up with team members on assigned deliverables and collaboratively deliver results on time and to the quality standard expectations

• Provide timely updates on project progress, escalation of blockers or identified synergies in accordance with defined program status and governance meeting cadence.

• Provide flexibility in project management support, including waterfall and agile methods

• Create and deliver tools to help visualize and communicate the future state operating model work to which you are assigned in order to maintain consistency in approach

• Utilizes a deep understanding of the Service Management standards as well as knowledge of ServiceNow tool to guide and provide solutions and recommendations

• Implement robust tracking mechanisms to create roadmaps and monitor progression

• Create detailed as well as executive status updates regularly, highlighting achievements, challenges, and any potential risks or issues.

• Proactively identify and assess potential risks associated with the execution of roadmaps and initiatives.

• Develop, implement, and maintain risk mitigation strategies to ensure successful project outcomes.

What you will do:

• Proven experience as a Project Manager, with a focus on service management or related areas; experience with project management methodologies, tools, and techniques

• Expertise in creating project plans and schedules with project management tools like Microsoft Project or Smartsheets; Demonstrated experience in milestone tracking, reporting, and risk management.

• Excellent communication and interpersonal abilities to collaborate effectively with cross-functional teams.

• Ability to synthesize and analyze information to identify potential risks and draw meaningful conclusions

• Comfortable, flexible and adaptable working in rapidly changing environments and ambiguous situations

• Exceptional organizational and leadership skills, with a keen eye for detail.

• Project Management Professional (PMP) certification is a plus.