Microsoft Sr Technical Support Engineer- SCCM 

Taiwan, Taoyuan City 

405926925

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 3+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• • OR equivalent experience.
• 3+ years experience working in a customer-facing role (e.g., internal and/or external).
• 3+ years experience working on technical projects.

Core Skills MECM Include :

• Experience in Microsoft Configuration Manager (current branch and previous versions) and Preferred Microsoft Intune.
• Microsoft Endpoint Manager Administration, High Availability for Sites, MECM Hierarchies, and Architecture.
• Knowledge and advanced troubleshooting skills with Microsoft MECM/SCCM.
• Task sequence creation and troubleshooting for OSD
• Experience in WSUS, Software Update Management, Windows updates implementation and troubleshooting
• Application deployment, Packaging and content transfer via MECM and troubleshooting
• Co-management implementation and troubleshooting
• MECM Role implementation and troubleshooting
• SCCM Client health monitoring and troubleshooting
• Operating Systems Concepts – Active Directory, Security, OS Internals
• Networking concepts – DNS, DHCP, protocols, Devices
• IIS Concepts – Configuration, Architecture, SSL and Kerberos
• Strong experience in Windows 2012 R2 , 2016, 2019 & 2022 server
• Enhanced HTTP & HTTPS MECM configuration
• Tools – Netmon, Perfmon,Procmon, SQL Profiler & Procmon
• Basic SQL Server Administration concepts

Australian Citizenship is preferred, role based in Sydney

Language skills: Korean, Japanese or Chinese/Mandarin preferred

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.