Microsoft Technical Support Advisory - ODSP 

Taiwan, Taoyuan City 

405565986

Preferred Qualifications, Abilities and Experience

• Basic understanding of O365 concepts and SaaS concepts a must.
• Deep understanding and hands-on experience on OneDrive Sync, new NGSC sync flow and troubleshooting.
• Must have good technical knowledge on different versions of SharePoint Onpremise and SharePoint Online.
• Operating Systems Concepts both Windows and MAC (a basic installation\troubleshooting knowledge is a plus).
• Hands on experience and conceptual through understanding of Active Directory, Security, Performance.
• Networking concepts - DNS, protocols, Devices, Active directory federation and Single Sign On concepts.
• Basic understanding of IIS, HTTP Requests. Analysis of HTTP requests at intermediate level is preferable.
• Office Installation basics and Office architecture (c2r) understanding is a plus.
• Advanced troubleshooting skills using the tools Netmon, Perfmon, Fiddler traces, Offcat diagnostics.
• Should be passionate to work on cloud technologies and collaborate with teams across the business to drive seamless experience to the customers.
• Experience in using various Office 365/SharePoint Online command is a plus.
• Must know the concepts of Sharepoint Mysite concepts (Social/user profile).
• Understand the social features in SharePoint such as Yammer, Delve etc.,
• SharePoint and Office365 certificates are highly considerable.
• Prior experience on Azure, Sharepoint Onpremise and Sharepoint online or Office C2R understanding is an added advantage

Qualifications

Required/Minimum Qualifications

• 3+ years prior product, customer support and/or technical support experience.
• Language Qualification: English Language: fluent in reading, writing, and speaking.
• 5+ years prior product, customer support and/or technical support experience

Response and Resolution:

You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.

Product/Process Improvement: