Bank Of America Operations Analyst - Global Payment Event Management United States, Pennsylvania, Scranton 405066991
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Job Description:
Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.
This job is responsible for monitoring day-to-day payment flows, escalating, and providing resolution for various issues identified within operation's defined monitoring parameters. Key responsibilities include supporting defined procedures, routine analytics, and documenting tasks, and completing exception processing.
Responsibilities:
Assists with coordination of implementation for products, services, and operational solutions
Supports the design, documentation, implementation, and monitoring of new products and services
Provides guidance regarding procedural, technical, and operational changes
Expands business products knowledge within operations environment
Builds network by developing relationships with partners and teammates
Inspects data to identify issues and trends
Collects and interprets data to validate operational processes
Skills:
Attention to Detail
Customer and Client Focus
Monitoring, Surveillance, and Testing
Process Performance Management
Research
Adaptability
Business Analytics
Critical Thinking
Reporting
Written Communications
Data Management
Policies, Procedures, and Guidelines Management
Process Design
Process Effectiveness
Strategic Thinking
Required Qualifications:
Ability to work independently and in a group setting
Able to work overtime when needed
Proficient with Microsoft Office suite
Excellent communication skills both verbal and written
Strong attention to detail
Effective time management, organization, and task prioritization skills
Desired Qualifications:
General Banking experience especially in Global Payment Operations.
Wire experience
Systems experience
Experience with troubleshooting
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