Bank Of America Service Delivery Consultant 

United States, North Carolina, Charlotte 

404915353

Job Description:

Job Description:

This job is responsible for leading cross functional teams to manage infrastructure delivery, including initiatives within Application Production Services and Engineering. Key responsibilities include serving as a point of contact for application teams and working with Technology stakeholders, Service Providers, and the business to deliver the Infrastructure Portfolio. Job expectations may include oversight and management of programs, coordinating activities across functional teams, remediating or escalating issues, and ensuring funding levels are maintained for key technology strategies.

Responsibilities:

• Oversees infrastructure delivery (scope, milestones, and capability) of the book of work and executes and monitors the progress of initiatives/projects to address roadblocks and issues proactively, including infrastructure impacted book of work and Technology Infrastructure (TI) strategic efforts
• Acts as a single point of contact for all technology stakeholder needs including network, storage, server, and TI supporting software and serves as a point of escalation for issues and defining plans to resolve and communicate those problems requiring further attention
• Reports on key metrics, prioritizes the work across the portfolio, and monitors the overall health of the portfolio
• Manages trusted relationships with the business and technology leaders and prepares a detailed portfolio level plan to agree on deliverables, including service levels and milestones
• Manages yearly and monthly initiative funding budget and allocations, providing financial transparency for Technology Cost of Application (TCOA) chargebacks, capital forecasting, initiative finances, and stale application volumes
• Communicates Core Technology Infrastructure (CTI) strategies, services, and products to technology stakeholders, advocates for top priorities within CTI, and influences change effectively through strong partnerships
• Leads fellowship Communities of Practice (CPO) in the organization and across other delivery teams

Required Qualifications:

• 5+ years as a Product Owner
• Experience managing the portfolio of a product team
• Data analysis/Profiling
• Ability to partner with other functional areas
• Ability to develop awareness of business function for which application is being designed in order to drive out detailed requirements and form effective partnerships
• Strong analytical ability, independent problem solving, and effective communication skills
• Demonstrated ability to learn new technologies and deliver in a fast paced agile environment
• Expert knowledge and experience in software development methodologies and industry practices
• Expert understanding and experience with building and deploying enterprise applications
• Ability to work in a matrix environment with minimal supervision
• Excellent written, verbal and diagramming skills.
• Expertise in using PowerPoint and clearly articulating findings/presenting solutions

Desired Qualifications:

• Experience working with an enterprise data strategy
• Experience with data domain governance
• Ability to communicate and engage at a senior leadership level
• Self-Starter, intellectually curious, and eagerness to learn
• Able to work in a very fluid & fast paced environment
• Enjoys working in a collaborative, matrixed environment
• Strong organizational skills

Skills:

• Collaboration
• Influence
• Project Management
• Result Orientation
• Stakeholder Management
• Analytical Thinking
• Business Acumen
• Financial Management
• Innovative Thinking
• Risk Management
• Adaptability
• DevOps Practices
• Solution Delivery Process
• Solution Design
• Technical Strategy Development

1st shift (United States of America)