We have an opportunity for a Customer Experience Supervisor to join us at Honeywell in CAIRO, EGY. To be successful in this role, you need to have order to cash experience (totally around 6-7 years), supervisingexperience (around 2 years) and English language communications skills.
Key Responsibilities:
- Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions, or proprietary tools.
- Responsible for defining client needs, developing a proposal to meet those needs, overseeing the implementation of the project solution.
- People management and leadership.
- Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
- Manages the operational and product performance per customer contracts.
- Drives program execution to meet desired performance as measured by defined customer service metrics.
- Develops and executes corrective action plans where performance in deficient.
- Leads cross functional program teams to achieve objectives for new product introduction.
- Proactively resolve people issues and ensure that attrition is well below the defined target.
- Engage in effective Career Development activities like effective career coaching and counselling.
- Coach & mentor people Motivating team with excellent people touch.
- Should have working knowledge on NPS, CES, CSAT, and FCR.
- Delegate tasks and set deadlines.
- Oversee day-to-day operation.
- Discover training needs and provide coaching.
- Recognize high performance and reward accomplishments.
Key Skills and Qualifications:
- Any Graduate with minimum 3 years of experience as SME.
- A strong leader, dedicated to solving problems and continual improvement.
- Highly adaptable and able to learn new technologies quickly.
- Research skills and ability to gather information to support decisions.
- Strong understanding of Six Sigma & Lean principles.
- Encourage & Follow Honeywell Behavior/policies.
- SAP
- Salesforce | Case Management
We Value:
- In-depth knowledge of performance metrics.
- Excellent communication and leadership skills.
- Organizational and time-management skills.
- Decision-making skill.
Additional Information - JOB ID: HRD240778
- Category: Customer Experience
- Location: Taha Hussein St, Cairo Festival City-fifth settlement,,Building A2, Southern, level2,New Cairo,CAIRO,11835,Egypt
- Exempt