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Honeywell Customer Experience Supervisor 
Saudi Arabia 
404901392

18.09.2024
JOB DESCRIPTION

We have an opportunity for a Customer Experience Supervisor to join us at Honeywell in CAIRO, EGY. To be successful in this role, you need to have order to cash experience (totally around 6-7 years), supervisingexperience (around 2 years) and English language communications skills.

Key Responsibilities:

  • Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions, or proprietary tools.
  • Responsible for defining client needs, developing a proposal to meet those needs, overseeing the implementation of the project solution.
  • People management and leadership.
  • Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
  • Manages the operational and product performance per customer contracts.
  • Drives program execution to meet desired performance as measured by defined customer service metrics.
  • Develops and executes corrective action plans where performance in deficient.
  • Leads cross functional program teams to achieve objectives for new product introduction.
  • Proactively resolve people issues and ensure that attrition is well below the defined target.
  • Engage in effective Career Development activities like effective career coaching and counselling.
  • Coach & mentor people Motivating team with excellent people touch.
  • Should have working knowledge on NPS, CES, CSAT, and FCR.
  • Delegate tasks and set deadlines.
  • Oversee day-to-day operation.
  • Discover training needs and provide coaching.
  • Recognize high performance and reward accomplishments.

Key Skills and Qualifications:

  • Any Graduate with minimum 3 years of experience as SME.
  • A strong leader, dedicated to solving problems and continual improvement.
  • Highly adaptable and able to learn new technologies quickly.
  • Research skills and ability to gather information to support decisions.
  • Strong understanding of Six Sigma & Lean principles.
  • Encourage & Follow Honeywell Behavior/policies.
  • SAP
  • Salesforce | Case Management

We Value:

  • In-depth knowledge of performance metrics.
  • Excellent communication and leadership skills.
  • Organizational and time-management skills.
  • Decision-making skill.
Additional Information
  • JOB ID: HRD240778
  • Category: Customer Experience
  • Location: Taha Hussein St, Cairo Festival City-fifth settlement,,Building A2, Southern, level2,New Cairo,CAIRO,11835,Egypt
  • Exempt