Honeywell Customer Experience Supervisor 

Saudi Arabia 

404901392

We have an opportunity for a Customer Experience Supervisor to join us at Honeywell in CAIRO, EGY. To be successful in this role, you need to have order to cash experience (totally around 6-7 years), supervisingexperience (around 2 years) and English language communications skills.

Key Responsibilities:

• Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions, or proprietary tools.
• Responsible for defining client needs, developing a proposal to meet those needs, overseeing the implementation of the project solution.
• People management and leadership.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Manages the operational and product performance per customer contracts.
• Drives program execution to meet desired performance as measured by defined customer service metrics.
• Develops and executes corrective action plans where performance in deficient.
• Leads cross functional program teams to achieve objectives for new product introduction.
• Proactively resolve people issues and ensure that attrition is well below the defined target.
• Engage in effective Career Development activities like effective career coaching and counselling.
• Coach & mentor people Motivating team with excellent people touch.
• Should have working knowledge on NPS, CES, CSAT, and FCR.
• Delegate tasks and set deadlines.
• Oversee day-to-day operation.
• Discover training needs and provide coaching.
• Recognize high performance and reward accomplishments.

Key Skills and Qualifications:

• Any Graduate with minimum 3 years of experience as SME.
• A strong leader, dedicated to solving problems and continual improvement.
• Highly adaptable and able to learn new technologies quickly.
• Research skills and ability to gather information to support decisions.
• Strong understanding of Six Sigma & Lean principles.
• Encourage & Follow Honeywell Behavior/policies.
• SAP
• Salesforce | Case Management

We Value:

• In-depth knowledge of performance metrics.
• Excellent communication and leadership skills.
• Organizational and time-management skills.
• Decision-making skill.

• JOB ID: HRD240778
• Category: Customer Experience
• Location: Taha Hussein St, Cairo Festival City-fifth settlement,,Building A2, Southern, level2,New Cairo,CAIRO,11835,Egypt
• Exempt