Cisco Director Customer Experience Sourcing 

Saudi Arabia, Riyadh Region, Riyadh 

307127273

Your Impact

As the Director/Leader of Customer Experience, you will lead a team of CX Principals/Managers, Customer Success Managers, and Customer Program Managers. Your key responsibilities include:

• Driving adoption and managing the CX services business to drive growth.
• Owning revenue and P&L for your customer segment team.
• Ensuring delivery of outcomes expected from the Cisco Portfolio.
• Supporting CX teams to engage with executives and technical partners.
• Ensuring software and service adoption, value realization, and successful renewals.
• Advocating for the customer within Cisco across various functions.
• Aligning delivery, partner, and customer success functions to support portfolio adoption.

Minimum Qualifications:

• Must have a broad technical understanding of Cisco’s core Architectures
• Experience of driving adoption and service delivery within customer accounts
• Experience developing and maintaining strong executive relationships
• Must have strong leadership experience
• Experience with recurring revenue concepts, margin and attrition.

Preferred Qualifications:

• Strategic problem solver with a strong background in customer success and technology adoption.
• Excellent communication and relationship-building skills.
• Ability to develop and build partnerships with customers, team members, and cross-functional leaders.
• Confidence in delivering financial KPIs and making strategic investment decisions.
• Demonstrated understanding of software and service adoption.
• Experience in mitigating renewal risks and improving customer dedication.
• Deep understanding of Cisco, its technology, and the industry landscape.
• Ability to represent Cisco at executive levels with customers.