Cisco Customer Experience Principal 

Saudi Arabia, Riyadh Region, Riyadh 

731279706

What You'll Do

As a CX Principal, you will play a crucial role in ensuring the successful adoption of Cisco technologies and services within our customer organizations, leading to value realization and business growth. You will be the primary CX point-of-contact for customers, taking end-to-end ownership. Your responsibilities will include:

• Driving software, services adoption, and value realization, leading to successful renewals and growth. Proactively leading renewal risks and using insights to increase customer retention.

• Developing andmaintainingstrong executive and technical relationships with customer partners to understand their challenges andobjectives, andadvocating for their needs within Cisco.

• Owning financial aspects, including revenue and margin across products and services, and making strategic investment decisions.

• utilizationof our technologies.

• identifyuse cases, craft and deliver solutions, andfacilitate

Who You'll Work With

You will orchestrate CX resources to drive adoption. You will also work closely with Sales, Renewals, Solution Development Architects (SDA), and Deal Acceleration teams toin driving Annual Recurring Revenue (ARR) and growth.

Who You Are

from our

With advanced

Minimum qualifications:

• 15 years of related experience withexpertisein3 or moretechnology architectures, highlighted through a range of customer use case requirements.

• Skilled in ensuring customer success and the delivery of large projects within a collaborative environment.

• Mastery in nurturing executive customer relationships to influence and drive strategic decisions.

• Experienced in leading and mentoring a diverse team, encouraging collaboration to achieve shared goals and outcomes.

• Deep understanding of budgeting and recurring revenue concepts, with a focus on handling margins and reducing attrition.

• Arabic language proficiency.