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BMC Customer Success Specialist Saudi Arabia, Riyadh Region, Riyadh 391762275
13.07.2024
Description and Requirements
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To ensure you’re set up for success, you will bring the following skillset & experience:
- Prior experience with medium-large, complex project implementations.
- Prior experience with in-depth & wide-scale diverse portfolio engagements with timelines ranging from 1 week to several months.
- Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy/Helix, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products.
- ITIL and all aspects of Service management including Service Desk, Configuration Management, Change Management, Asset Management, CMDB, Service Catalogues and Knowledge Management. ITIL V2 and/or V3 certification strongly preferred.
- Deep ITSM or IT experience and knowledge of competitive landscape
- Proven effectiveness at leading and facilitating executive meetings and workshops
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation.
- Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world.
- Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level.
- Serve as an escalation point for issues that impact the customer’s success and drive risk mitigation. Senior CSSs are required to maintain strong working relationships with other BMC customer facing personnel in the Sales, Services, Engineering, Marketing and Product Management eco systems with the goal of owning the post-sale strategy.
- As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems.
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