Cisco Customer Success Engineer 

Saudi Arabia, Riyadh Region, Riyadh 

346855138

Minimum Qualifications

• 3 to 5 years of experience deploying Cisco Collaboration Products (Meetings, Devices Calling, Contact Center – on-prem and/or cloud).
  
• Deep technical acumen with experience in Control Hub, SSO, directory sync, and API/macro integrations.
  
• Experience collaborating with Customer Success, Sales, Partners, and Engineering teams.
  
• Proficient in Arabic and English.
  

Preferred Qualifications

• Solid understanding of network protocols and collaboration technologies (CUCM, Control Hub, Hybrid Integrations, SMTP, DNS, FTP, SSH, TCP/IP).
  
• Cisco certifications such as CCNA, CCNP, or CCIE.
  
• Ability to lead customer engagements and deliver administrator-level training and roadmap reviews.
  
• Strategic attitude with a proactive, consultative approach to customer success.
  
• Good communication and presentation skills with customer-facing experience.
  
• Diligent with a solid focus on quality and end-user experience.
  
• Demonstrable ability to analyse and resolve complex customer issues using critical thinking and problem-solving skills.
  
• Proficiency in additional European languages such as German, French, Spanish, or Italian.