Nike Technology Customer Support Infrastructure & End User LATAM 

Mexico, Mexico City, Mexico City 

404596629

Extensive experience in Technical Support & Infrastructure will be critical along with supporting reliability, issues, asset management, end user support and infrastructure maintenance / implementation.

Having a strong desire to deliver exceptional customer experiences, obsess over quality of services being delivered, and be relationship oriented through transparent and proactive communication while taking ownership of service is key. Great communication skills is required as you work with a cross functional team in territory, with our geography and our global partners.

Corporate and Retail devices support (PC, mac, mobiles, videoconference & printers).

• POC for a Performance Bar team on research, diagnose, troubleshoot and identify solutions to resolve system / hardware issues (Network / Connectivity, System issues, Software)

• Mobile Device Management System Administration

• Mobile Support (Line & Cellular Data maintenance)

Event Support

• AV support when needed such as micophones, screens and presentation needs.

• Vendor Quotes request & Purchase Orders creation)

• In-depth knowledge of IT infrastructure (Network, Servers, Point of Sale, AVDE)

• Responsible on maintaining and delivering the infrastructure for the corporate office, existing and new stores by coordinating with cross functional teams and vendors for it’s success.

• Quote and Purchase Order creation from vendors

• Receiving HW delivery from vendors

• Asset Management

• Network Readiness

• Server Configuration

• POS Configuration

• Shippment of equipment

• Coordination for installation of devices

WHAT YOU BRING:

• Bachelor's (preferred) or equivalent experience

• 3 - 5 years’ demonstrable and relatively recent experience with End User & Infrastructure

• Language requirement of both Spanish and English

• Experience in working in ITSM tools like ServiceNow and its automation feasibilities for reporting

• Great communication skills

• Self-motivated, with a high sense of accountability, urgency.

• Understanding and experience with Enterprise Network Infrastructure and Topology

• Ability to think creatively to push beyond the boundaries of existing practices and mindsets

• Solid teamwork & collaboration skills

• A strong desire to deliver exceptional customer experiences, obsess over quality of services being delivered, and be relationship oriented through transparent and proactive communication.

Desired:

• Solarwinds

• Jamf Console