JPMorgan End User Support - Technology 

Chile, Santiago Metropolitan Region, Santiago 

884388040

Responsibilities:

• Deliver quality customer service to internal customers by providing them with a single point of contact to report problems and make inquiries
• Conduct 1st level problem determination with the customer, using documented procedures and available tools.
• Troubleshoots internal and external applications, hardware problems and operating system issues
• Work closely with application team to support the install of various big data application
• Performing other duties as assigned.
• Install and configure all PC hardware and software, execute regular maintenance, upgrades and other housekeeping tasks.
• Supports, configures and maintain Linux and Windows and network infrastructure

Qualifications:

• Strong dedication to quality Customer Service and a working knowledge of enterprise-wide service-delivery procedures
• Must be able to provide after hours and weekend support as needed
• Knowledge or Experience in working on UNIX/Linux and Windows OS.
• Knowledge or Experience in managing Network management.
• Knowledge or Experience configuring, Cisco data center/enterprise routers/switches
• Bilingual, Spanish 100%, English at least 90%
• Knowledge or Experience troubleshooting and debugging skills
• Strong interpersonal communication skills and ability to work well in a diverse.

Ideal with Knowledge in Python, DevOps, not required but is a plus