JPMorgan Technology Support Lead - Enterprise Software Asset Management 

United States, New Jersey, Jersey City 

403840207

As a Technology Support Lead in Enterprise Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Responsible for overseeing large enterprise-wide software contracts
• Familiarity with negotiating business terms of software contracts with vendors in order to drive business value and manage both financial and operational risk
• Experience partnering with supporting teams such as Technology, Legal, and Procurement in order to define optimum terms and conditions
• Interfaces with contract and software licensing SME in order to structure advantageous deals
• Experience partnering with software licensing experts in order to structure deals for beneficial outcomes
• Experience with vendor lifecycle relationship management including resolving issues and driving overall relationship improvements
• Contract structuring for a large global organizations
• Partners with business partners to collect demand and create financial forecasting for enterprise software contracts
• Responsible for making vendor payments via purchase orders and associated invoice approvals
• Responsible for Third Party Oversight of vendor engagements

Preferred qualifications, capabilities, and skills

• Knowledge and familiarity with SaaS contracts and licensing a plus
• Transacting extended support and software maintenance contracts a plus
• Understanding software licensing rules, metrics, definitions and how they relate to usage inventory data a plus
• Software perpetual and subscription licensing knowledge a plus