JPMorgan Technology Support II - Enterprise Software Asset Management 

United States, New Jersey, Jersey City 

334783277

As a Technology Support II team member in Enterprise Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Exceptional professionalism and the ability to independently manage multiple priorities
• Strong analytical skills and high attention to detail
• Excellent written and verbal communication skills
• Possess a high degree of drive with a proven track record of achieving results
• Able to influence and work across multiple functions and lines of business
• Strong organization, time management and project skills
• Interact and communicate confidently and effectively with all levels of management
• Work successfully and efficiently in a team-based environment
• Flexible and can adapt easily to changing/evolving role requirements

Preferred qualifications, capabilities, and skills

• Advanced knowledge of Microsoft Excel, e.g., pivot tables and macros; low-code software knowledge is a plus, e.g., Alteryx
• Team player who shows commitment and dedication, and can maintain both a positive attitude and high level of performance on high demand/time-sensitive initiatives
• Prioritize work, meet tight deadlines, and possess strong attention to detail