EY Accounts Operations Specialist - Manager 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

403637753

Your key responsibilities

• Expected to champion and lead the Account Operations program
• Responsible to help build, mentor and retain a high impact Account Operations team
• Drive effective relationships with senior regional stakeholders and embedding Market’s priorities into the processes/practices of their organization
• Collaborate actively with Account Activation team, Internal and Regional stakeholders in the strategic planning, from conceptual design, need assessments through to the deployment of strategies.
• Formulate strategies to enhance the delivery model, plan capacity, and define workflows for the team
• Facilitate workshops and brainstorming sessions with stakeholders and internal business groups to co-create solutions and drive process enhancements and strategic initiatives.
• Oversee the development of key performance indicators (KPIs) to measure the effectiveness of the team and the impact of key initiatives, ensuring alignment with broader organizational objectives.
• Liaise with support functions like HR, L&D, Finance etc. to adapt departmental plans and priorities to address business and operational challenges
• Help build and drive the learning & development agenda and provide strategic guidance and technical leadership to Account Operations Specialists
• Work along with the stakeholders in the execution of essential projects that are critical to business, handling sensitive information with meticulous care and strict confidentiality.
• Analyse stakeholder feedback to pinpoint opportunities for enhancement and implement corrective action plans to steer continuous improvement efforts
• Establish and maintain robust governance structures, as well as manage the operational and routine activities necessary for the smooth functioning of the team.
• Contribute recommendations for process optimization, identifying opportunities for increased efficiency and effectiveness.
• Champion the development of streamlined processes, automation, and standardization to optimize team workflows and daily operational tasks.
• Design, refine, and manage collaborative tools and platforms that support efficient and effective operations, fostering a culture of seamless teamwork and communication.

Skills and attributes for success

• Proven ability to work in and lead high performing teams and a team player
• Consultative Approach: Utilize effective questioning to identify needs and propose tailored solutions.
• Project Management: Expertise in crafting and steering project plans, overcoming obstacles to meet objectives.
• Strategic Presentation & Analysis: Skilled in creating presentations and leveraging insights for strategic business growth.
• Networking: Forge strategic relationships across functions, sharing insights to advance account objectives.
• Entrepreneurial Drive: Take ownership, innovate, and pursue opportunities for significant business impact.
• Decisive Decision-Making: Confident in making informed decisions that guide and benefit the team.
• Empowerment and Development: Invests in the growth of team members, empowering them to excel and innovate.
• Analytical: Ability to analyze complex or unusual problems and able to deliver insightful and pragmatic solutions
• Emotional Intelligence: Recognize diverse work styles and adapt engagement methods accordingly.
• Effective Communication: Excel in clear communication at all organizational levels, with a global perspective.

Experience

• 10+ years of work experience
• Exposure with Big 4 or leading consulting firms is a plus
• Proven ability to manage complex processes and projects at a global level
• Agile program management experience
• Experience in professional services or similar industries
• Must have worked in one or more areas listed below:
  • Operations Management & Excellence
  • Project & Program Management
  • Process Design & Improvement
  • Client Services & Relationship Management
  • C-Suite & Leadership Enablement

Tools & Technologies

• MS Office — demonstrated expert level experience in MS Office (Word, Excel and PowerPoint)
• Knowledge of using data visualization tools like Power BI, Tableau
• Knowledge of Project Management concepts and tools is desirable.
• Knowledge of Factiva, OneSource, DNB Hoovers, RelSci, BoardEx, LinkedIn, Capital IQ

Number of interviews rounds and types

• HR Interview
• Technical Assessment
• Hiring Manager interaction

What we offer

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.