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As an Account Operations Manager you will provide your strategic voice and perspective to elevate ideas, streamline, simplify, and improve business impact and efficiency. This role serves as the center of the wheel, liaising with essential interdependencies and leveraging resources to drive account contextual operational excellence. The AOM serves as the primary point of contact for Account Operations on the US Firm’s largest and fastest growing Sales and Strategic Pursuit accounts. This role involves working directly with the GCSP, Service Line Leaders and other Executive Leaders to assess Account Operational needs and driving delivery with timely and accurate resolution.
Your key responsibilities
• Serve as a trusted advisor to the Account Leadership team on all operational matters, proactively connecting to ensure value delivery
• Work along with the stakeholders in the execution of essential projects that are critical to business, handling sensitive information with meticulous care and strict confidentiality.
• Maintain a deep understanding of the Account’s goals, environment and requirements to provide additional context to new requests with minimal guidance.
• Participate in Account Team meetings, synthesizing new information to make relevant action recommendations where applicable and appropriate.
• Ensure timely and accurate delivery of reoccurring work products, including accountability for quality control, value and impact.
• Maintain broad familiarity with Firm functions to identify and engage the appropriate resources.
• Work directly on external and internal client required insights
• Analyse stakeholder feedback to identify opportunities for enhancement and implement corrective action plans to steer continuous improvement efforts
• Contribute to recommendations for process optimization, identifying opportunities for increased efficiency and effectiveness.
• Manage collaborative tools and platforms that support efficient and effective operations, fostering a culture of seamless teamwork and communication.
Skills and attributes for success
To qualify for the role, you must have
10+ years of work experience
Proven ability to manage complex processes and projects at a global level
Must have worked in one or more areas listed below:
o Sales Operations
o Client Services & Relationship Management
o Operations Management & Excellence
o Project & Program Management
o Process Design & Improvement
o C-Suite & Leadership Enablement
Tools & Technologies
MS Office — demonstrated strong experience in MS Suite (Word, Excel, PowerPoint, SharePoint)
Knowledge of using data visualization tools like Power BI, Tableau
Knowledge of Project Management concepts and tools is desirable.
What we offer
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
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