Goldman Sachs Platform Solutions - Workforce Management Real-Time 

United States, Utah 

403631867

In Platform Solutions (PS), we power clients with innovative and customer-centred financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering, operations, and risk management:

• Transaction Banking , a cash management and payments platform for clients building a corporate treasury system
• Enterprise Partnerships , consumer financial products that companies embed directly within their ecosystems to better serve their end customers
• Merchant Point-of-Sale Lending , a platform that provides custom credit financing for home improvement merchants to offer directly to their customers
• ETF Accelerator , a platform for clients to launch, list and manage exchange-traded funds

Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experienceUse workforce management software and contact volume data to manage staffing levels

• Manage real-time inbound call traffic to help ensure that service levels are met
• Track technical issues being reported to WFM and work with Technology to identify the root cause
• Apply problem solving / decision making skills to achieve the highest level of operational efficiency
• Support the preparation of ad hoc analysis that enables strong understanding of the business
• Provide suggestions and recommend solutions for possible issues
• Apply sound judgment and demonstrate comfort with ambiguous requests

Qualifications

• Fast learner and able to handle ambiguous tasks and complex data sets
• Highly motivated and self-driven, comfortable taking direction and balancing independent thinking under short deadlines
• 1 – 2 years of work experience in call center environment
• Advanced experience in Microsoft Office products
• Critical thinking and ability to work with deadlines
• Familiarity with Marcus by Goldman Sachs products and applications