The point where experts and best companies meet
Apple AppleCare Workforce Management Analyst United States, California, Elk Grove 231108192
28.03.2024
Share
Key Qualifications
- Intermediate to advanced Microsoft Excel skills.
- Scheduling software experience with the ability to execute workforce management philosophies when reviewing Advisor schedules and staffing.
- Experience with creation and development of processes, procedures, and creative solutions.
- Excellent verbal and written communication skills.
- Proven ability to effectively coordinate, prioritize and balance multiple assignments and meet deliverables under tight deadlines.
- Results-oriented, highly motivated self-starter with the ability to work independently and also cohesively within a team.
- Highly analytical, detail-oriented, and tools savvy.
Description
Track and report trends that affect quality or timeliness of tasks assigned to our vendor partner. Compile and action feedback on vendor performance.Analyze, interpret and summarize complex data relating to call center staffing and technologies. Provide analysis to identify staffing gaps, provide recommendations, and drive efficiency.
Education & Experience
Bachelor's Degree or two or more years’ work experience
Additional Requirements
- Ability to work AMR hours and attend some evening meetings
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $88,000.00 and $132,800.00, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
These jobs might be a good fit
