As the General Imaging Ultrasound Clinical Application Specialist, you will deliver clinical and operational expertise by providing excellent education and training support for the General Imaging product portfolio to clinical end-users. Clinical experts facilitate evidence-based practice and support the customer experience and commercial teams from pre-sale through post implementation by providing effective outcome-based education and training solutions.
Responsibilities
- Provide technical and clinical leadership during pre-sales process by demonstrating full range of Ultrasound products, including potential uses, product capabilities and benefits to customers to drive revenue within the region.
- Coordinate, schedule, and execute objective based system training for your customers: monitor and report on training outcomes.
- Serve as a subject matter expert and clinical liaison to the sales organization with the goal of strengthening clinical capabilities of the team and customer relationships, while also driving business opportunities forward.
- Penetrate competitive accounts and communicate current market intelligence back to the business.
- Advance new product (NPI) features and clinical techniques; partner with customers in developing training plans / strategies that support new product assimilation and ongoing training needs.
- Support trade shows and professional conferences by performing product demonstration and customer training.
- Act as focal point for modality / team, identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests.
- Develop meaningful relationships with your customers (highlighting key opinion leaders (KOLs) where necessary) to standardize and optimize protocols and support our clinical education initiatives.
- Embrace and promote adoption of hybrid training delivery mindset for your customer.
- Maintain required well-written pre and post training documentation in conjunction with global guidance.
- Demonstrate safety first and quality mindset, maintaining applicable processes as part of the Quality Management System and EHS policies and procedures.
Qualifications
- Associate's degree or equivalent and 3+ years of General Imaging Ultrasound technical/clinical industry experience; plus ARDMS certification.
- American Registry of Diagnostic Medical Sonographers (ARDMS) certification in: Abdomen (+ preferred Registered Vascular Technologist (RVT), Adult Cardiac, or MSK).
- Demonstrated experience working on Ultrasound systems, GE HealthCare Ultrasound systems preferred.
- Deep understanding of clinical education training and associated process implementation.
- Demonstrated experience delivering complex information and modifying messaging based on audience.
- Knowledge of Healthcare Information Systems, networking and IT
- Willingness to travel extensively 75+% (4-5 days per week including overnights and some weekends) within the US via multiple modes of transportation (car, air travel, & train, etc.).
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.