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NetApp Service Delivery Manager 
India, Karnataka, Bengaluru 
402894048

13.08.2024
Job Summary

This will include:

  • Partner Management; Contract and Compliance Management.
  • Conducting Root Cause Analysis
  • Reporting and documenting failures in the field, working out improvement plans where necessary.
  • Conducting Partner Business Reviews including KPI compliance.
  • Financial controls (Forecasting, Purchase Order Management, Invoice review)
  • Partner Training Compliance, and Resource Management.
  • Metrics reporting and analytics

In addition to working with the Third-Party Maintainers you would be expected to.

  • Work with the APAC and global team to drive initiatives and projects to successful conclusion.
  • May be required to interact with customers in particular situations, such as an escalation.
  • Work with the country management teams to represent the TPM business, including and not limited to Partner’s Performance review, Coverage, Escalation reviews.
  • Quality issues may require managing a “get well plan” with the Partner.
Job Requirements
  • Strong Project Management Skills and experience.
  • Experience or knowledge of third-party maintenance is preferred.
  • Good Technical and Customer facing Skills.
  • Experience with Hardware trouble shooting.
  • Operational experience including Financial and Partner Management
  • As a professional representative of NetApp Support Organization, excellent written and verbal communication skills in local language and English are mandatory.
  • Escalation/problem management experience is preferred.
  • Demonstratable time-management skills.
  • Strong aptitude for learning new technologies and processes.
  • Excellent interpersonal communication and customer service skills to collaborate successfully with cross functional teams, influence behaviour and drive actions.
  • Other duties as directed by Management.

Typically requires a Bachelor’s degree, or related field experience. ( at least 8 years of equivalent experience.)

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