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Google Service Delivery Manager 
India, Telangana, Hyderabad 
298912896

10.06.2024
Info Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurgaon, Haryana, India.Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.
Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to drive these changes.
  • 5 years of experience in a customer or client-facing role supporting operations.
  • 5 years of experience building relationships with stakeholders or clients.
  • 5 years of experience in operations and process excellence.

Preferred qualifications:
  • Experience in developing solutions and tools in partnership with business teams.
  • Experience in project management and execution with a high-level of comfort with numbers and data analytics.
  • Experience running contact center support operations globally.
  • Experience in risk, change management, process management systems such as Kaizen, Six Sigma, Lean, etc.
  • Experience in working with multiple cross-functional business teams and stakeholders to set up, stabilize, and scale new product operations.
  • Excellent communication skills, with the ability to present analysis and complex concepts to multiple audiences.