Microsoft Azure Advanced Cloud Engineer 2- Japanese Speaking 

Taiwan, Taoyuan City 

40131094

Required Qualifications:

• Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+years experiencein technology industry, cloud, technical support, and/or customer experience engineering

• OR equivalent experience.

• + years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.

• 1+ years of Experience with being on-call and driving mitigation for mission critical incidents.

Preferred Qualifications

• Technical Skills: Demonstratedhands-on experiencewith expertisein one or moreof the following Cloud

• Core IaaS: Compute(Windows/Linux), Storage, Networking,Kubernetes,High Availability

• Data Platform and Bigdata: Azure SQL DB, Cosmos DB,PostgreSQL on Azure,Azure DataBricks, Azure DataFactory, AI/ML

• Azure PaaS Services:App Services, Azure Functions,Redis Cache,andEvent Hub.

• Monitoring technologies:Azure Monitor, Log Analytics, Grafana, Datadog,Confluentand similar technologies.

• Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution.

• Customer Obsession: Passion for customers and focus on delivering the right customer experience.

• Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.

Other Qualifications:

• The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• With minimal oversight, track customer incidents,engage with strategic customers and partners to understand issues,contribute to troubleshooting through diagnostics,communicate progress and next steps to customerswith a focus on reducing time taken to mitigate critical incidents.

• engineeringand supporttools, customer telemetry and/or direct customer input todetect andflagissuesin the products orwith the customer usage of theproducts.Help customers stay current with best practices by sharing content.

• Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues.

• With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azurewith support from subject matter experts

• criticalescalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers withanswers to theirtechnical questions,andserve as an escalation resource in areas of subject matter expertise.

• in-depthroot cause analysis of issues andtranslates findingsinto opportunitiesfor improvementand track and drive them as repair items.

Relationship/Experience Management

• Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features.

• With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues