JPMorgan Tech Risk Controls Associate - Datacenter Coordinator 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

400762679

Description for Internal Candidates

Typical tasks for the role include:

• Define and validate the scope for the Tests, verifying Compliance status using authorized tools
• Generate the E2E Planning and Execution Schedule
• Monitor & Control the completion of the deliverables (e.g.: Change Records, Technology Recovery Plans review and approval, Testing Timetable)
• Engages and meets frequently with all the necessary stakeholders for a successful planning; manage people to allocate necessary human resources
• Close training/knowledge gaps of Testing team as appropriate (e.g.: coaching, provides training materials, performs demos)
• Generates reports, captures and distribute relevant tests planning information (Status reports, Meeting Minutes, Compliance reports) in a weekly basis.
• Keeps Sr. Management informed of Risk, Issues and Deviations (e.g.: exceptions, requests to not Test, Escalations)
• Works with Application teams to secure validity of the Recovery Plans prior to test.
• Interacts with Firmwide Technology Resiliency and Global Technology Infrastructure teams to ensure capacity of the Datacenters (e.g.: MQ Messaging, Storage/SAN)
• Ensures data quality and consistency across all Systems Of Record of the Company - resolves detected issues.
• Leads the Test execution representing CIB, by generating a Command Center, ensuring all stakeholders participation; informs all parties involved (e.g.: Business Partners, Sr. Management)
• Conducts Post-Test activities, ensuring all test results are appropriately stored, as well as evaluates successful and unsuccessful posts in order to close or drive a re-test or corrective actions.
• Collects Lessons Learned and follows up on any Test open issues/pending items until completion
• Regularly evaluates Processes and Procedures performance in order to improve or keep lean
• Innovation: looks for improved automated ways to perform iterative work.

Technology and Business Qualifications:

• College degree in related technical/business areas or equivalent work experience.
• 7 to 10 years of IT experience and related management experience (with or without direct reports in charge).
• Technology acumen: Demonstrates experience in Disaster Recovery, ideally coordinating DR drills or having participated in any of its phases: design, execution, validation/testing; is familiar with diverse Failover/Failback strategies; past experience in Technological roles (e.g.: 3 to 5 years as platform administrator).
• Business acumen: The individual developed his career in large to very-large regional or worldwide companies, in a multi-cultural environment. Banking/Financial Industry background is a plus.
• Solid Data Center services knowledge, needs the ability to interact with a wide variety of supporting groups, ranging from Server Admins, DBAs, Storage, Networking, Middleware Web & App. Servers, among others distributed technologies; 3rd. Party vendors/suppliers management is a plus.
• Experience in Production Support / Applications Support, working with complex Platforms and Applications architectures - mission-critical / highly available Applications.
• Fully understands the relationship between the Business and the Technology as a whole - has the ability to map concepts such as application feeds, batches, upstream/downstream data flows, and its interlock between diverse applications and architectures (e.g.: Legacy, Web, Cloud).
• Demonstrates expertise in dealing with different stakeholders, from technical savvy individuals, to Senior Mgmt., accommodating the speech or language based on the audience
• Infrastructure skills: Complete understanding of ITIL, in special Change Management, Datacenter Operations and Disaster Recovery - manages the role jargon and concepts, such as RTO, RTC, HA, DR, Failover, etc.
• Applications skills: understands the work dynamic between Development and Production Support teams for maintaining 24 x 7 a business purely sustained by technology - experience or exposure to a DevOps environment is a plus.
• Understands the various technological roles behind a Business Platforms: Developers, Operators, Support, Product Owners, App. Owners; interacts with them in a daily basis in a collaborative fashion.
• Is capable of interpreting KPIs and Metrics, to proactively act upon by taking corrective actions. E.g.: detects lack of Compliance, deviations to Standard KPIs, incomplete or missing information; assumes that Data Quality and Data Integrity is vital for proper decision making in the event of a disaster.
• Taking advantage of their technical skills, is capable of assessing and auditing Recovery Plans, as well as Datacenter Test results looking for poor quality records.

Leadership Qualifications:

• Project Management-like skills, focused on Scope Management, Schedule Management (Critical Path, Milestones, Deliverables); Reporting (Progress, Status, Charts and Figures); leads the Planning & Execution phases End to End, capturing Lessons Learned, and mitigating Operational and Business Risks.
• Fully accountable for the Datacenter testing oversight & control, has the ability to influence others to achieve results and deliver on a timely manner; escalates when all given possibilities are exhausted.
• Interacts with peers and Sr. Management of the team, in order to fulfil the different reporting and supporting needs of the area; e.g.: generates and share documentation, develops guides and job aids, adjusts material to keep current and up to date.
• Works to deliver within schedules that are strict with unmovable deadlines, iterating throughout the year.
• Is able to negotiate, pact and agree against the competing demands for resources in order to deliver the Datacenter testing as forecasted in the Yearly planning.
• As a trusted partner to the Organization, acts as source of consultation for the Processes, Procedures, Standards and Tools of the Technology Resiliency group, providing guidelines and advice as a subject matter expert.
• Effective and concise presentation skills are a must - maximizes the utilization of all the available communications channels existing in the Company.
• Comprehends Standards and Policies, as well as Regulatory requirements; utilize only approved tools and processes provided by the Company to perform the job (e.g.: approved productivity tools, official CMDB and Resiliency system of records).
• Fast-learner, proactively defines his/her training needs, while he/she applies knowledge on the go; has Innovation in mind to improve Processes & Procedure improving the time to delivery by seeking, researching an leveraging the Company assets (Software, Tools, Knowledge).
• Availability to work on weekends (average once a month).

Additional Qualifications:

• Programming skills will be considered as an advantage.
• Good interpersonal and customer-facing skills.
• Must be able to work in a team environment with a diverse group.
• Proven ability to make complex decisions based on experience, analysis and judgment.
• Strong oral and written communication skills, ability to communicate with senior Technology management.