Uber Sr Program Leader AV Support Strategy & Special Projects 

United States, West Virginia 

40060857

About the Role

You will do a combination of strategy, planning, and detailed evaluation of key AV Support capabilities and requirements.

What the Candidate Will Do

• Develop AV Support strategies, roadmaps, and requirements
• Facilitate Support integrated planning, including headcount plans, support product / tech roadmaps, and critical decision / enablement timelines
• Build Support decision making and tracking mechanisms that enable the business
• Dive deep into Remote Assistance / Remote Operations and Central Operations to evaluate industry best practices and build a strategy of record

Basic Qualifications

• Minimum 7+ years of experience in strategy, planning, operations, program management, or consulting with excellent strategy, and business evaluation skills
• Minimum 4+ years of experience in support operations
• Bachelors degree or equivalent work experience

Preferred Qualifications

• Deep experience and expertise in developing strategies and roadmaps for scaling technical support operations
• Demonstrated ability to thrive in high-pace environment brining structure to new problems and concepts
• Outstanding communication and stakeholder management skills
• Excellent presentation and ability to facilitate difficult business decision skills
• Ability to drive data based decisions
• Knowledge of Uber customer support operations
• Experience working with large and distributed global teams
• Experience in the AV industry

For New York, NY-based roles: The base salary range for this role is USD$180,000 per year - USD$200,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$180,000 per year - USD$200,000 per year.

For Washington, DC-based roles: The base salary range for this role is USD$180,000 per year - USD$200,000 per year.