Bank Of America Operations Analyst - USD Wire Payment Repair 

United States, Virginia, Richmond 

399885018

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes
• Conducting routine analysis, repair, and processing of electronic wire transactions.
• Adhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracy.
• Analyzing wire instructions to successfully repair complex wire payments.
• Handling customer/client inquiries and resolving issues using own initiative and knowledge.
• Ability to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flows.
• Ability to navigate multiple processing applications during research and exception processing.

Required Qualifications:

• Proven ability to meet tight deadlines and manage workflow.
• Analytical and detail oriented.
• Good oral and written communications skills.
• PC proficiency and excellent Keyboarding/Typing skills.
• Ability to work independently, as well as, within a team.
• Overtime as required

Desired Qualifications:

• Previous AML, Wire Transaction and/or previous Compliance experience highly desired.
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

*Schedule is 11pm - 7am*

3rd shift (United States of America)